Lift Owner’s Guide — Coordinate the maintenance handover
Replace the square brackets before sending.

Subject: Maintenance handover arrangements — [building / lift reference]

We are coordinating the proposed change of maintenance provider for [building / lift reference]. Please confirm the items relevant to your organisation below and identify any gaps.

Outgoing provider: [name / contact]
Incoming provider: [name / contact]
Building handover lead: [name / contact]
Proposed end of existing cover: [date / time — subject to written confirmation]
Proposed start of new cover: [date / time — subject to written confirmation]

1. Confirm the agreed cover dates, equipment covered and the contact responsible for the handover. Please flag any mismatch immediately.
2. Confirm who handles breakdowns and entrapment calls before and after the change, including out of hours.
3. Identify who provides the alarm connection, SIM / telephone line and monitoring. Confirm any transfer, replacement or testing needed and who will arrange it.
4. Provide or confirm receipt of the latest examination report and any scheme, open defect actions and deadlines, service history, fault history, outstanding repairs and available technical information.
5. Identify records, keys, access permissions or equipment information still needed, any ownership or release restrictions, and the agreed next step. Arrange sensitive access details through an appropriate secure channel.
6. Confirm who owns each outstanding job, any agreed costs and what happens to ordered parts, warranties and booked visits.
7. Confirm the incoming provider’s acceptance of the lift, first visit and any unresolved conditions. Confirm the examination arrangements separately.

Please reply by [follow-up date] with confirmed items, open actions, owners and target dates. Existing safety instructions and defect deadlines remain in force.

This message coordinates the handover. It is not a termination notice or authorisation for additional work or charges.