Lift Owner’s Guide — First outage notice
Replace the square brackets before sending.

Subject: Lift unavailable — [building / lift location]

The lift at [location] is currently out of service. We became aware of the problem at [date / time] and have reported it to [provider].

The current confirmed position is: [for example, an engineer has been requested / attendance is confirmed for a stated time window]. We do not yet have a confirmed return-to-service time.

[Explain any confirmed alternative accessible route or arrangements. If none is available, say so plainly.]

If you need help with access, please contact [building team / phone / email] privately so we can discuss your needs. Please do not post personal or medical details in a shared group.

We will provide the next update by [date / time], even if there is no change. Updates will appear [locations / channels].

For an immediate emergency, call 999. For someone trapped in the lift, use the lift alarm and the building’s emergency reporting arrangements. Do not try to open the doors or release anyone yourself.