Lift Owner’s Guide — Progress update when the lift is still unavailable
Replace the square brackets before sending.

Subject: Lift update — [building / lift location] — [date / time]

The lift remains out of service.

Since our last update: [confirmed findings or progress, with the time the provider supplied the information].

The next step is [action], being arranged by [person / organisation]. We are waiting for [parts / attendance confirmation / investigation result, as applicable].

[Give a confirmed date or time window if available and explain what it refers to. Otherwise say: We do not yet have a confirmed return-to-service time.]

Access arrangements: [confirmed arrangements and any changes]. For help with access, contact [building team / phone / email] privately.

Our next update will be by [date / time], even if there is no change. Updates will appear [locations / channels].