Lift Owner’s Guide — Ask for repair, modernisation and replacement options
Replace the square brackets before sending.

Subject: Lift options review — [building / lift reference]

We need to decide how best to address [confirmed problem / building need]. Our planning period is [period], and the key building needs are [access, capacity, reliability and other requirements].

Please review the attached [fault history / examination report / service records / quotations] and explain the feasible options for a targeted repair, modernisation and replacement. If an option is unsuitable, explain why. Please separate urgent required work from longer-term improvements.

For each feasible option, please provide:
- Evidence supporting the recommendation and any further survey or investigation needed.
- Work included, equipment retained, known limitations and any building or electrical work needed.
- Lift works price and all known associated costs, exclusions, VAT basis and quote validity.
- Lead time, expected time out of service, access requirements and the main uncertainties.
- Expected benefit, evidence behind any life or savings estimate, and issues the work would not resolve.
- Expected maintenance, parts support and other foreseeable costs over our stated planning period.
- Completion records, testing, any examination or approvals needed, warranty and return-to-service arrangements.

Please distinguish confirmed amounts from estimates and unknowns. Explain how variations will be approved and what information we need before making a decision.

Please respond by [date] and flag urgent safety issues immediately to [responsible contact]. This request is not an instruction to proceed and does not extend any defect deadline.