Lift Owner’s Guide — Request a review of recurring faults
Replace the square brackets before sending.

Subject: Recurring fault review — [building / lift reference]

We have recorded [number] separate outages between [start date] and [end date]. The reported symptoms are [brief description]. The building impact is [access / disruption summary without personal medical details].

Attached are the fault log, job references, available attendance records and relevant report findings.

Please review the history and explain:
- Which events appear connected, and which may be separate faults?
- What evidence supports the suspected cause, and what is still uncertain?
- Which actions so far were temporary and which were intended to resolve the cause?
- What work or investigation do you recommend, with expected downtime, costs and any restrictions on use?
- Who will own the follow-up, when will we receive the next update, and how will we review whether the work helped?

Please distinguish confirmed findings from possible causes. Please provide a written plan by [agreed follow-up date], and flag any urgent safety concern immediately to [responsible contact].

We will continue reporting each new incident through the normal fault or emergency route.