A clearer answer.
A better next step.
Explore the essentials of looking after a lift, from your first handover to your next maintenance contract.
Start with five practical steps, then follow three short guides.
Unfamiliar wording? Look it up in the lift glossary →
LOLER: what lift owners need to know
Make sense of examination dates, reports and your next steps as the person responsible.
Servicing or examination? You need to know the difference.
Two different jobs, two different records. Here’s how they fit together.
Lift maintenance costs: compare contracts and build a budget
Understand the annual fee, extra charges and budget allowances before choosing maintenance cover.
Taking over a building with a lift: start here
The records, contacts and open actions to collect before the handover is complete.
A lift has broken down. What happens next?
A calm reporting process for building managers, from the first call to a clear update.
Repair, modernise or replace your lift: how to compare the options
Compare the evidence, whole-project cost and disruption before deciding what work your lift needs.
Who does what when you look after a lift?
Know who maintains the lift, who examines it and who follows up the work.
How to read your lift examination report
Find the right lift, the next examination date and the actions that need attention.
Your lift management calendar: what to schedule and track
Build a diary from your real reports, service arrangements and contract dates.
Missing lift paperwork: what to ask for and who to ask
Find the important records, chase the gaps and keep one clear document register.
Reviewing a lift repair quote: what to ask before approving
Understand the reason, scope, price and downtime before you authorise the work.
Your lift keeps breaking down: how to get a useful review
Build a clear fault history and ask for a plan that addresses repeated outages.
Managing a lift outage and keeping residents informed
Set up one clear response, support access needs and send useful updates even when the repair time is unknown.
Changing lift maintenance companies: a practical handover
Check the notice terms, transfer records and confirm cover, emergency calls and alarm arrangements before the change.
Lift alarms and emergency communications: a practical guide
Know who answers the alarm, check the connection and plan for the digital switchover.
Routine lift checks for building staff: what to look for and report
Use a simple observation checklist, report problems clearly and know what to leave to the engineers.
Lift surveys, maintenance audits and second opinions: what to ask for
Choose the right review, brief an adviser and turn the findings into a practical action list.
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