Go straight
to the source.
Primary guidance to keep beside your building records. These organisations are not lift maintenance companies.
Lift terms in plain English
Short definitions, practical pointers and links to the next steps.
Open the compact glossary →The lift owner’s starting point
HSE leaflet INDG339 explains thorough examination, the dutyholder’s role and action following defects. The leaflet is an older publication; use it alongside current HSE web guidance.
HSE · Simple guidance for lift owners (PDF)Thorough examination in detail
HSE’s current web guidance on competent persons, examination intervals, testing and reports.
HSE · Thorough examinations and inspectionsPassenger lifts and public use
HSE explains how the circumstances of lift use affect the relevant duties.
HSE · Passenger lifts and escalatorsKeeping equipment maintained
General HSE guidance on planning maintenance and using competent people.
HSE · Maintenance of work equipmentThe LOLER overview
A useful introduction to the regulations and the types of duties they address.
HSE · LOLER overviewDigital phone lines and business services
Openreach explains its traditional phone-line retirement and the need to check connected equipment with providers.
Openreach · Digital phone lines for businessesMobile-network changes and lift alarms
Government guidance identifies lift alarms among devices that may be affected by the 2G switch-off.
GOV.UK · Preparing for the 2G switch-offDigital landlines and power cuts
Ofcom explains the power dependency of digital landlines. This general advice is not a lift alarm specification.
Ofcom · Your landline is going digitalLEIA: industry guidance and membership
The Lift and Escalator Industry Association represents the industry and provides guidance and training. Its publications can provide useful background for discussions with your provider. It is a trade association, not a regulator.
- What LEIA does — an introduction to the association.
- Membership criteria — check what membership requires. Membership is not a company quality rating or a guarantee of service; non-membership alone does not show poor quality.
- LEIA publications — find industry guidance. Check each document’s date, scope and availability before relying on it.
- Product information and safety notices — ask your maintenance provider whether a notice applies to your equipment and what action is needed. Leave technical work to competent engineers.
See the LEIA glossary entry for a short explanation. Keep HSE guidance as your starting point for the regulatory topics covered by this Guide.
LEIA links checked 19 October 2026. A reference is not an endorsement of this Guide or a recommendation of a member company.
HSE and network links checked 16 October 2026. Linking to a source does not imply its endorsement of this website.